Cancellations & refunds.
Deposits, moving your appointment, and what happens if plans change.
The short version
Life happens. Give us 72 hours and we'll move you once with no fuss. Deposits hold the time we've set aside for you, so they aren't refundable if you change your mind — but you'll never be out of pocket for something on our side.
Treatments
Your deposit
A deposit secures your appointment and comes off the treatment price on the day. It's what holds the slot — once it's yours, nobody else can book it.
| Booking | Deposit |
|---|---|
| Lips or brows — a new treatment | £80 |
| Top-ups | £50 |
Moving or cancelling
| When | What happens |
|---|---|
| Moving, more than 72 hours before | We'll move you and your deposit moves with you. That's your one free change. |
| Moving a second time | Half your deposit is kept; the other half carries over to the new date. |
| Moving a third time | We can't move it again. The booking is released and you're welcome to rebook with a new deposit. |
| Moving with less than 72 hours' notice | Treated as a cancellation — the deposit is kept. |
| Cancelling | Deposits aren't refundable, whatever the notice. |
| Didn't turn up | The deposit is kept, and your next appointment is paid in full when you book it. |
72 hours is what lets us offer the slot to someone else. These treatments run to two and a half hours, and an appointment that falls through the day before is very hard to refill.
The two exceptions below are the ones where your deposit does come back.
Running late
Let us know if you're running behind and we'll do what we can. We can usually absorb up to 15 minutes. Beyond that the appointment has to be shortened or moved, because the next client is already booked in.
If we have to cancel
If we cancel or move your appointment for any reason, you get the choice of a new date or your deposit back in full. That applies however much notice we're able to give you.
If you can't be treated
Occasionally the health questionnaire or the patch test means we can't go ahead safely — a reaction to the patch test, or something on the health questionnaire. Nobody's fault, and your deposit is refunded in full.
Your top-up
The top-up is part of your treatment, booked 4–8 weeks afterwards — or 8–12 weeks after lip neutralisation.
Leave it past the end of that window and the colour has settled too far for a top-up to do its job, so it's charged as a Yearly Colour Boost (£160) rather than a top-up (£80). Get in touch if you're close to the edge of it and we'll fit you in.
Studio hire
For therapists renting the spare bed or the nail and laser room:
- More than 48 hours before — cancel from your account and choose a refund to your card or credit on your account. Credit is instant; a card refund takes 5–10 working days.
- Less than 48 hours before — you can still cancel, and please do so the space can be re-let, but the session isn't refundable.
- If Megan cancels — you're refunded in full, whatever the notice.
This one is already built and running exactly as described.
Courses and masterclasses
Courses are a bigger commitment than a treatment. Models are booked around you, kit is ordered for you, and a late drop-out can't be refilled — so the terms are different.
| Course | Deposit |
|---|---|
| Beginner course | £1,000 |
| Masterclass | £500 |
The deposit comes off the course fee.
- More than 6 weeks before — your deposit transfers to a future date, or is partly refunded.
- Less than 6 weeks before — the deposit is kept.
- If we have to move a course — you choose a new date or a full refund of your deposit.
How to cancel
Message us on WhatsApp or email — whichever is easier. Studio hire bookings can be cancelled directly from your account on the hire page.
Last updated 28 September 2026. If we change how we handle your information we'll update this page and, where the change matters, tell you directly.